Generate a Certificate Signing Request

task australia Updated Sep 10, 2026 1 min read inf-sec-generate-csr.md

Use the Generate Certificate Signing (CSR) page to create a certificate signing request to support customer-signed certificates for your instance load balancer.

Before you begin

Role required: admin

The Infrastructure Security (com.glide.infrastructure_security) plugin must be installed to perform these steps. SeeInfrastructure Security for details on this plugin.

For information on using custom URLs with ServiceNow, see Set a custom URL as the instance URL.

Procedure

Navigate to All > Infrastructure Security Settings > Generate CSR.
Add one or more domains to your request.
1. Select the Add button under the Domains heading.
2. In the pop-up window, enter the domain and select OK.
3. Repeat these steps as needed to add more domains.
  
  Note: Domains can be removed by selecting the X button to the left of each domain entry.
Enter any information that you want included in your request in the Optional Certificate Fields.
Select Submit.

Warning: You can't submit a request while another request is being generated. If this issue occurs, you see a "Resource in Conflict" error. To process, cancel the current request or wait for the current request to process before submitting another.

After selecting Submit, your instance will generate the certificate signing request. The request appears in the Generated CSR field.

[Omitted image "generate-csr.png"] Alt text: Generate CSR page with a completed request
Copy the contents of the Generated CSR field.

What to do next

After generating the CSR, complete the following steps to install the signed certificate on your instance:

Submit the CSR to your Certificate Authority (CA). The CA signs the request and returns a signed certificate file.
Upload the signed certificate to your instance. See Uploading a certificate to an instance.

Parent Topic:Infrastructure Security

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---
title: Generate a Certificate Signing Request
description: Use the Generate Certificate Signing \(CSR\) page to create a certificate signing request to support customer-signed certificates for your instance load balancer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/platform-encryption/inf-sec-generate-csr.html
release: australia
product: Platform Encryption
classification: platform-encryption
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Infrastructure Security, Key Management Framework, Encryption]
---

# Generate a Certificate Signing Request

Use the Generate Certificate Signing \(CSR\) page to create a certificate signing request to support customer-signed certificates for your instance load balancer.

## Before you begin

Role required: admin

The Infrastructure Security \(com.glide.infrastructure\_security\) plugin must be installed to perform these steps. See[Infrastructure Security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/platform-encryption/infrastructure-security.md) for details on this plugin.

For information on using custom URLs with ServiceNow, see [Set a custom URL as the instance URL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/authentication/configure-custom-url.md).

## Procedure

1. Navigate to **All** &gt; **Infrastructure Security Settings** &gt; **Generate CSR**.

2. Add one or more domains to your request.

1. Select the **Add** button under the **Domains** heading.

2. In the pop-up window, enter the domain and select **OK**.

3. Repeat these steps as needed to add more domains.

**Note:** Domains can be removed by selecting the X button to the left of each domain entry.

3. Enter any information that you want included in your request in the **Optional Certificate Fields**.

4. Select **Submit**.

**Warning:** You can't submit a request while another request is being generated. If this issue occurs, you see a "Resource in Conflict" error. To process, cancel the current request or wait for the current request to process before submitting another.

After selecting **Submit**, your instance will generate the certificate signing request. The request appears in the **Generated CSR** field.

\[Omitted image "generate-csr.png"\] Alt text: Generate CSR page with a completed request

5. Copy the contents of the **Generated CSR** field.

## What to do next

After generating the CSR, complete the following steps to install the signed certificate on your instance:

1. Submit the CSR to your Certificate Authority \(CA\). The CA signs the request and returns a signed certificate file.
2. Upload the signed certificate to your instance. See [Uploading a certificate to an instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/t_UploadACertificateToAnInstance.md).

**Parent Topic:**[Infrastructure Security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/platform-encryption/infrastructure-security.md)