Implement Customer Actions

---
title: Implement Customer Actions
description: Learn how to implement Customer Actions on your instance to increase its security posture.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/security-center/implement-steps-for-critical-updates.html
release: australia
product: Security Center
classification: security-center
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Customer Actions, Security configuration console, Security Center, Platform Security]
---

# Implement Customer Actions

Learn how to implement Customer Actions on your instance to increase its security posture.

## Before you begin

Role required: admin

## About this task

Customer Actions provides you step by step instructions for how to implement the changes on your instance to increase your security posture. Customer Actions pulls relevant content from the product documentation to guide you through each step of the implementation process. Follow the steps below to learn how to implement a Customer Action.

## Procedure

1.  Navigate to the **Customer Actions** app.

2.  Select a Customer Action to implement.

    Under the **Updates** section, the Available tab lists all the Customer Actions on your instance. Click on a Customer Action under this tab to view the instructions.

3.  Read the overview to learn why the Customer Action is needed, and to prepare for implementing the steps.

    Click on **Go to next step** to progress to the implementation details.

4.  Implement the update steps.

    \[Omitted image "critical-updates-steps.png"\] Alt text: Enable 3DES deprecation for Password2 fields

    1.  Read each group of instructions and implement them within your instance.

    2.  Click **Mark complete** when you are done with a set of instructions.

    3.  Repeat steps a-b until you have completed all of the update steps.

    4.  Click **Complete**.

    The Customer Action should appear in the **Complete** tab.


**Parent Topic:**[Customer Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/security-center/critical-updates.md)