Enabling HTML sanitizer

task australia Updated Sep 10, 2026 1 min read t_ActivateHTMLSanitizer.md
Raw file servicenow.com

The HTML sanitizer provides a property to enable or disable the sanitizer for all HTML fields in the system.

Before you begin

Role required: admin

About this task

By default, the property is set to true for new instances.

Procedure

  1. In the navigation filter, enter sys_properties.list.

  2. Set the properties glide.html.sanitize_all_fields and glide.translated_html.sanitize_all_fields to true.

    Note: To learn more about this property, see Enable HTML Sanitizer [Updated in Security Center 1.3] in Instance Security Hardening Settings.

    If the properties do not exist in the System Properties table, you can add them.

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