Export a snapshot of a configuration item

task australia Updated Sep 10, 2026 1 min read t_ExportCIHistoryChanges.md
Raw file servicenow.com

You can export a snapshot of a configuration item from its timeline.

Before you begin

The configuration item must be in the Configuration Item [cmdb_ci] table or a descendant of this table. Auditing must be enabled for the table containing the CI.

Role required: admin.

About this task

You can export a snapshot of the CI to an XML, PDF (Portal), or PDF (Landscape) format.

Procedure

  1. Navigate to All > Configuration > Base Items > All to open the configuration item list.

  2. Open a configuration item record.

  3. Open the timeline for the record.

  4. Select the bubble representing the time for which you want to export a snapshot of the CI.

  5. Click the export icon ([Omitted image "ExportCIHistoryChanges.png"] Alt text:).

  6. Select the file format to use for the export.

    You can download the file to your system for viewing.

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