Guided Tours

---
title: Guided Tours
description: ServiceNowGuided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing assistance with specific tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/adoption-services/guided-tours.html
release: australia
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Adoption services, Configure user experiences]
---

# Guided Tours

ServiceNow®Guided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing assistance with specific tasks.

\[Omitted video\] Description: Guided Tours Overview

Watch this five-minute video to learn about creating Guided Tours that help users learn how to perform tasks in ServiceNow.

## Get started

<table id="table_c2g_zps_nyb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about the key features and benefits of Guided Tours.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/exploring-guided-tours.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Enable, create, modify, and customize Guided Tours.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/configure-guided-tours.md)

</td><td>

 

</td></tr><tr><td>

[Using\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Use Guided Tours to train and onboard users.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/using-guided-tours.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get more information about Guided Tours.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/guided-tour-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Workarounds

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)