Help Center content thumbs up and down feedback

---
title: Help Center content thumbs up and down feedback
description: Help center content includes a thumb up or thumbs down feedback option for each Help center article in your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/adoption-services/help-center-content-feedback.html
release: australia
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Help Center, Help Center, In-product help, Adoption services, Configure user experiences]
---

# Help Center content thumbs up and down feedback

Help center content includes a thumb up or thumbs down feedback option for each Help center article in your instance.

## Help Center content feedback

\[Omitted image "help-center-content-feedback.png"\] Alt text: Help center content feedback.

When viewing Help center content, after an article is selected, a thumb up or thumbs down feedback option is included for each Help center article in your instance. Feedback helps to notify whether the article is helpful or if improvements can be made.

## Feedback analytics

To view the feedback analytics, navigate to **All** > **Usage Insights** > **Dashboard**.

\[Omitted image "analytics-events.png"\] Alt text: analytics events dashboard.

In the example provided, Service Operations Workspace is selected, and in the left-hand navigation **Analytics** > **Events** are selected. The events page displays a list of events within the workspace, and the number of occurrences for each event.

\[Omitted image "thumbs-up-events.png"\] Alt text: thumbs up occurrences page.

In this example, after selecting the **Thumbs up** event, the thumbs up dashboard displays to show.

-   Occurrences
-   Page name
-   Page Id
-   Pathname
-   Sys\_Id
-   Topic Id
-   Version