Onboarding modals

concept australia Updated Sep 10, 2026 1 min read next-experience-onboarding.md

Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow® Next Experience instance.

Some onboarding modals are included by default in your instance, such as the onboarding modal displayed the first time you log in to an instance with Next Experience enabled. You can also create your own custom onboarding modals to introduce new experiences and applications to users.

When you switch between dark, light or coral user interface themes, the images in Onboarding modals match the theme of the instance you choose. This provides a visually cohesive experience.

Note: The com.glide.sn_help.modal.enabled system property controls the display of onboarding modals independently from the help panel. By default value is true. To disable onboarding modals across your instance without affecting the help panel,set this property to false

[Omitted image "onboarding-experience.png"] Alt text: An onboarding modal introduction slide in an ITIL dashboard.

Create an onboarding modal
Create your own onboarding modals to introduce your users to a new experience or application.
Launch an Onboarding Modal
Launch an Onboarding Modal you have created in your instance.
Edit the default onboarding modal
Edit the default onboarding modal to personalize content for your users.

Parent Topic:Adoption services

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---
title: Onboarding modals
description: Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow Next Experience instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/adoption-services/next-experience-onboarding.html
release: australia
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Adoption services, Configure user experiences]
---

# Onboarding modals

Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow® Next Experience instance.

Some onboarding modals are included by default in your instance, such as the onboarding modal displayed the first time you log in to an instance with Next Experience enabled. You can also create your own custom onboarding modals to introduce new experiences and applications to users.

When you switch between dark, light or coral user interface themes, the images in Onboarding modals match the theme of the instance you choose. This provides a visually cohesive experience.

**Note:** The **com.glide.sn\_help.modal.enabled** system property controls the display of onboarding modals independently from the help panel. By default value is **true**. To disable onboarding modals across your instance without affecting the help panel,set this property to `false`

\[Omitted image "onboarding-experience.png"\] Alt text: An onboarding modal introduction slide in an ITIL dashboard.

-   **[Create an onboarding modal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/create-unified-nav-onboarding-experience.md)**  
Create your own onboarding modals to introduce your users to a new experience or application.
-   **[Launch an Onboarding Modal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/launch-onboarding-modal.md)**  
Launch an Onboarding Modal you have created in your instance.
-   **[Edit the default onboarding modal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/configure-next-experience-onboarding.md)**  
Edit the default onboarding modal to personalize content for your users.

**Parent Topic:**[Adoption services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/adoption-services.md)