Disable response templates
task australia Updated Sep 10, 2026 1 min read configure-response-templates.md
Disable response templates for journal fields.
Before you begin
Role required: admin
Procedure
-
Navigate to
sys_properties.list.The entire list of properties in the System Properties [sys_properties] table opens.
-
Add a system property named glide.ui.enable_response_templates.
For instructions on adding a system property, see Add a system property.
-
Set the Value to false.
-
Select Submit.
36 lines · 1.0 KB
---
title: Disable response templates
description: Disable response templates for journal fields.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/configure-response-templates.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Emails, Administer, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---
# Disable response templates
Disable response templates for journal fields.
## Before you begin
Role required: admin
## Procedure
1. Navigate to `sys_properties.list`.
The entire list of properties in the System Properties \[sys\_properties\] table opens.
2. Add a system property named **glide.ui.enable\_response\_templates**.
For instructions on adding a system property, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md).
3. Set the Value to **false**.
4. Select **Submit**.
| title | Disable response templates |
| description | Disable response templates for journal fields. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-user-interface/configure-response-templates.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | EmailsAdministerConfigurable Workspace UIConfigure UIs and portalsConfigure user experiences |