Data preparation

---
title: Data preparation
description: It is important that there is enough data in the ServiceNow instance before you begin to build the CMS website.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/content-management-system/c\_PrepareTheData.html
release: australia
product: Content Management System
classification: content-management-system
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Content Management design, Content Management System, Configure UIs and portals, Configure user experiences]
---

# Data preparation

It is important that there is enough data in the ServiceNow instance before you begin to build the CMS website.

Ensure that the necessary data and content are available in the instance by taking the following actions.

-   Review the ITIL processes that you intend to implement in the CMS. Ensure that the data in the instance is a mature representation of the applications being used, for example, service catalog, knowledge management, and incident management.
-   Review the defined hierarchies, such as the categories and subcategories for the knowledge base or service catalog. You use these categories to design the entry page into the application.

**Parent Topic:**[Content Management design](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/content-management-system/c_ContentManagementPlanning.md)