Set up the Next Experience email client in the Core UI

task australia Updated Sep 10, 2026 1 min read enable-next-experience-email-client-core-ui.md
Raw file servicenow.com

Access email features from the Next Experience in the Core UI.

Before you begin

Role required: admin

About this task

The glide.ui.load_seismic_email_client system property provides access to the latest email client features from the Next Experience in the Core UI.

Note: You may need to rewrite on-load business rules related to the email client table. For example, if any business rules affect UI, you must rewrite those business rules and tag them to the sys_email_draft table.

There's two places you can access the Next Experience email client from the Core UI.

  • Access the email client from the More Actions menu ([Omitted image "x-more-actions-icon.png"] Alt text: More Actions icon).
  • Access the email client from an Activity stream email card by selecting Reply, Reply All, or Forward.

The Next Experience email client provides these features in the Core UI.

  • Draft management and automatic draft saving
  • Email templates, response templates, and quick messages
  • Now Assist features

These Core UI email client features aren’t available after enabling the Next Experience email client.

  • Downloading or removing multiple attachments at once
  • Sending S/MIME and SMS
  • Customized email components

Procedure

  1. Navigate to sys_properties.list.

  2. Add a system property named glide.ui.load_seismic_email_client.

    For more information on adding system property, see Add a system property.

  3. Set the Value field to true.

  4. Select Submit.

Parent Topic:Forms in the classic environment

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