Next Experience keyboard shortcuts
reference australia Updated Sep 10, 2026 3 min read next-experience-keyboard-shortcuts.md
You can use keyboard shortcuts to quickly perform common actions in the user interface.
The keyboard shortcuts that display in the modal are specific to the screen you’re viewing. Keyboard shortcuts depend on the browser and operating system that you’re using. The Linux operating system is not currently supported.
To enable keyboard shortcuts for your instance, see Configure Next Experience accessibility preferences.
To customize the Next Experience keyboard shortcuts for your instance, see Customize Next Experience keyboard shortcuts.
Learn more about Next Experience keyboard shortcuts from the following tutorial:
[Omitted video] Description: Next Experience keyboard shortcuts
The keyboard shortcut modal contains a search field which searches available keyboard shortcuts specific to the screen you're viewing. The available shortcuts are grouped by category: Page Action, Page Navigation, Global Navigation, and General.
[Omitted image "pol-keyboard-shortcut-modal.png"] Alt text: Keyboard shortcut modal.
Common Next Experience keyboard shortcuts
The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table.
| Action | Windows keyboard shortcut | macOS keyboard shortcut |
|---|---|---|
| Show the shortcuts for the page that you’re viewing in a modal | Control+/ | Command+/ |
| Compose an email | Control+Alt+e | Command+Option+e |
| Create a new record | Shift+Alt+n | Shift+Option+n |
| Favorite or unfavorite the current page | Control+Shift+f | Command+Shift+f |
| Impersonate a user | Control+Shift+i | Command+Shift+i |
| Open the instance landing page | Control+Alt+z | Command+Option+z |
| Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t |
| Refresh the list | Shift+Alt+r | Shift+Option+r |
| Save the record | Control+s | Command+s |
Next Experience keyboard shortcuts for showing menus
The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table.
|
Open this menu |
Windows keyboard shortcut |
macOS keyboard shortcut |
|---|---|---|
|
All menu |
Control+Alt+a |
Command+Option+a |
|
Admin menu |
Control+Shift+a |
Command+Shift+a |
|
Favorites menu |
Control+Alt+f |
Command+Option+f |
|
Help menu |
Control+Shift+/ |
Command+Shift+/ |
|
History menu |
Control+Alt+h |
Command+Option+h |
|
Workspaces menu |
Control+Alt+w |
Command+Option+w |
|
Notifications menu |
Control+Shift+k |
Command+Shift+k |
|
ServiceNow Otto® menu (text entry mode) |
Alt+Shift+a |
Option+Shift+a |
|
ServiceNow Otto® menu (voice input mode)Note: Availability of voice input mode in the ServiceNow Otto® menu is controlled by a user preference. For more information, see Configure Next Experience accessibility preferences. |
Alt+Shift+v |
Option+Shift+v |
|
User profile menu |
Control+Shift+u |
Command+Shift+u |
The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table.
| Apply focus | Windows keyboard shortcut | macOS keyboard shortcut |
|---|---|---|
| Global search | Control+Alt+g | Command+Option+g |
| Main content of a page | Control+Alt+p | Command+Option+p |
| Breadcrumb navigation | Control+Shift+c | Command+Shift+c |
| Side navigation page | Control+Alt+1 | Command+Option+1 |
| Workspace tab | Control+Alt+2 | Command+Option+2 |
| Page tab | Control+Alt+3 | Command+Option+3 |
| Record tab | Control+Alt+4 | Command+Option+4 |
| Contextual sidebar | Shift+Alt+x | Shift+Option+x |
| Activity Stream Compose text field | Shift+Alt+c | Shift+Option+c |
| First action button | Shift+Alt+t | Shift+Option+t |
| First field in the form | Shift+Alt+f | Shift+Option+f |
| First tile in the Activity Stream | Control+Alt+x | Command+Option+x |
| Move focus forward through major elements of the page | Control+j | Command+j |
| Move focus backward through major elements of the page | Control+Shift+j | Command+Shift+j |
| Move focus through the headings of the form | Shift+Alt+h | Shift+Option+h |
Additional Next Experience keyboard shortcuts
Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table.
| Action | Windows keyboard shortcut | macOS keyboard shortcut |
|---|---|---|
| Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t |
| Open the Agent inbox | Shift+Alt+i | Shift+Option+i |
| Open the sidebar discussions chat | Shift+Alt+d | Shift+Option+d |
| Open the list search | Shift+Alt+s | Shift+Option+s |
| Open the list filter | Shift+Alt+b | Shift+Option+b |
| Open the OpenFrame window | Shift+Alt+z | Shift+Option+z |
| Cycle through the page layouts | Shift+Alt+l | Shift+Option+l |
| Expand/collapse the resizable pane | Shift+Alt+p | Shift+Option+p |
| Reply to the most recent email correspondence | Shift+Alt+e | Shift+Option+e |
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--- title: Next Experience keyboard shortcuts description: You can use keyboard shortcuts to quickly perform common actions in the user interface. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/next-experience-keyboard-shortcuts.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Use, Next Experience UI, Configure UIs and portals, Configure user experiences] --- # Next Experience keyboard shortcuts You can use keyboard shortcuts to quickly perform common actions in the user interface. The keyboard shortcuts that display in the modal are specific to the screen you’re viewing. Keyboard shortcuts depend on the browser and operating system that you’re using. The Linux operating system is not currently supported. To enable keyboard shortcuts for your instance, see [Configure Next Experience accessibility preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-accessibility-preferences.md). To customize the Next Experience keyboard shortcuts for your instance, see [Customize Next Experience keyboard shortcuts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/customize-keyboard-shortcuts.md). Learn more about Next Experience keyboard shortcuts from the following tutorial: \[Omitted video\] Description: Next Experience keyboard shortcuts The keyboard shortcut modal contains a search field which searches available keyboard shortcuts specific to the screen you're viewing. The available shortcuts are grouped by category: Page Action, Page Navigation, Global Navigation, and General. \[Omitted image "pol-keyboard-shortcut-modal.png"\] Alt text: Keyboard shortcut modal. ## Common Next Experience keyboard shortcuts The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table. |Action|Windows keyboard shortcut|macOS keyboard shortcut| |------|-------------------------|-----------------------| |Show the shortcuts for the page that you’re viewing in a modal|Control+/|Command+/| |Compose an email|Control+Alt+e|Command+Option+e| |Create a new record|Shift+Alt+n|Shift+Option+n| |Favorite or unfavorite the current page|Control+Shift+f|Command+Shift+f| |Impersonate a user|Control+Shift+i|Command+Shift+i| |Open the instance landing page|Control+Alt+z|Command+Option+z| |Open the instance toolbar to change domains|Control+Alt+t|Command+Option+t| |Refresh the list|Shift+Alt+r|Shift+Option+r| |Save the record|Control+s|Command+s| ## Next Experience keyboard shortcuts for showing menus The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table. <table id="table_tk1_2d3_jzb"><thead><tr><th> Open this menu </th><th> Windows keyboard shortcut </th><th> macOS keyboard shortcut </th></tr></thead><tbody><tr><td> All menu </td><td> Control+Alt+a </td><td> Command+Option+a </td></tr><tr><td> Admin menu </td><td> Control+Shift+a </td><td> Command+Shift+a </td></tr><tr><td> Favorites menu </td><td> Control+Alt+f </td><td> Command+Option+f </td></tr><tr><td> Help menu </td><td> Control+Shift+/ </td><td> Command+Shift+/ </td></tr><tr><td> History menu </td><td> Control+Alt+h </td><td> Command+Option+h </td></tr><tr><td> Workspaces menu </td><td> Control+Alt+w </td><td> Command+Option+w </td></tr><tr><td> Notifications menu </td><td> Control+Shift+k </td><td> Command+Shift+k </td></tr><tr><td> ServiceNow Otto® menu \(text entry mode\) </td><td> Alt+Shift+a </td><td> Option+Shift+a </td></tr><tr><td> ServiceNow Otto® menu \(voice input mode\)**Note:** Availability of voice input mode in the ServiceNow Otto® menu is controlled by a user preference. For more information, see [Configure Next Experience accessibility preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-accessibility-preferences.md). </td><td> Alt+Shift+v </td><td> Option+Shift+v </td></tr><tr><td> User profile menu </td><td> Control+Shift+u </td><td> Command+Shift+u </td></tr></tbody> </table>## Next Experience keyboard shortcuts for applying focus The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table. |Apply focus|Windows keyboard shortcut|macOS keyboard shortcut| |-----------|-------------------------|-----------------------| |Global search|Control+Alt+g|Command+Option+g| |Main content of a page|Control+Alt+p|Command+Option+p| |Breadcrumb navigation|Control+Shift+c|Command+Shift+c| |Side navigation page|Control+Alt+1|Command+Option+1| |Workspace tab|Control+Alt+2|Command+Option+2| |Page tab|Control+Alt+3|Command+Option+3| |Record tab|Control+Alt+4|Command+Option+4| |Contextual sidebar|Shift+Alt+x|Shift+Option+x| |Activity Stream Compose text field|Shift+Alt+c|Shift+Option+c| |First action button|Shift+Alt+t|Shift+Option+t| |First field in the form|Shift+Alt+f|Shift+Option+f| |First tile in the Activity Stream|Control+Alt+x|Command+Option+x| |Move focus forward through major elements of the page|Control+j|Command+j| |Move focus backward through major elements of the page|Control+Shift+j|Command+Shift+j| |Move focus through the headings of the form|Shift+Alt+h|Shift+Option+h| ## Additional Next Experience keyboard shortcuts Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table. |Action|Windows keyboard shortcut|macOS keyboard shortcut| |------|-------------------------|-----------------------| |Open the instance toolbar to change domains|Control+Alt+t|Command+Option+t| |Open the Agent inbox|Shift+Alt+i|Shift+Option+i| |Open the sidebar discussions chat|Shift+Alt+d|Shift+Option+d| |Open the list search|Shift+Alt+s|Shift+Option+s| |Open the list filter|Shift+Alt+b|Shift+Option+b| |Open the OpenFrame window|Shift+Alt+z|Shift+Option+z| |Cycle through the page layouts|Shift+Alt+l|Shift+Option+l| |Expand/collapse the resizable pane|Shift+Alt+p|Shift+Option+p| |Reply to the most recent email correspondence|Shift+Alt+e|Shift+Option+e|
| title | Next Experience keyboard shortcuts |
| description | You can use keyboard shortcuts to quickly perform common actions in the user interface. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-user-interface/next-experience-keyboard-shortcuts.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | UseNext Experience UIConfigure UIs and portalsConfigure user experiences |