Set the user criteria for Service Portal system property

---
title: Set the user criteria for Service Portal system property
description: After activating the Service Portal User Criteria Support plugin, you must set the system property to true.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/activate-user-crit.html
release: australia
product: Service Portal
classification: service-portal
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [User criteria for Service Portal, Managing portal access, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# Set the user criteria for Service Portal system property

After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

## Before you begin

Role required: admin

## About this task

Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Properties**.

2.  Click the check box to set the following property to true.

    \[Omitted image "user-crit-prop.png"\] Alt text: Enable use of User Criteria records instead of Roles fields for Service Portal entitlements

3.  Click **Save**.


**Parent Topic:**[User criteria for Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/user-criteria.md)