AI Search Assist widget

---
title: AI Search Assist widget
description: Improve incident deflection for Service Portal users by displaying the most relevant search results within a record producer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/ais-assist-widget.html
release: australia
product: Service Portal
classification: service-portal
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Search widgets, Widget library, Using portal widgets, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# AI Search Assist widget

Improve incident deflection for Service Portal users by displaying the most relevant search results within a record producer.

## Using the widget

The widget is included in the **Create Incident** record producer form to display items based on keywords entered in the description. These items can be knowledge articles or Service Catalog items. These search results appear as the user types the information.

\[Omitted image ""\] Alt text: \[Omitted image "widget-ais-assist.png"\] Alt text: AI Search Assist widget

## Instance options

The AI Search Assist widget doesn't include instance options.

**Parent Topic:**[Search widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/search-widgets.md)

**Related topics**  


[Create and edit a page using the Service Portal Designer]()

[Configure widget instances]()

[Clone a widget]()