Compare a cloned or customized widget against a base widget

task australia Updated Sep 10, 2026 1 min read compare-with-base-system.md

Identify customizations to a widget so that you can revert your cloned or customized widgets and resolve issues on a portal page.

Before you begin

Role required: sp_admin or admin

About this task

If a widget is cloned from another cloned widget, both clones are compared against the base widget.

Procedure

Navigate to a portal page.
On the page, open the widget context menu by CTRL+right-clicking any widget.
On the widget context menu, select Show Widget Customizations.

Customized widgets are outlined in red. Cloned widgets are outlined in yellow.
On any customized or cloned widget, select the information icon ([Omitted image "info-icon.png"] Alt text: Information icon).
From the Widget Diagnostics dialog box, select Compare with base widget.

The system displays the widget records of the base widget and cloned or customized widgets side by side.

Note: The left-side record represents the base widget and the right-side record represents the cloned or customized widget.

[Omitted image "compare-with-base.png"] Alt text: Comparison between customized and base widgets
For each field in which it appears, select the window icon ([Omitted image "pop-out-icon.png"] Alt text: Window icon) to open the code comparator.

Differences between the code of the customized or cloned widget and base widget versions are highlighted.

Note: The left-side record represents the base widget and the right-side record represents the cloned or customized widget.

[Omitted image "code-comparator.png"] Alt text: Code comparator

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---
title: Compare a cloned or customized widget against a base widget
description: Identify customizations to a widget so that you can revert your cloned or customized widgets and resolve issues on a portal page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/compare-with-base-system.html
release: australia
product: Service Portal
classification: service-portal
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Widget diagnostics, Developing custom widgets, Service Portal, Configure UIs and portals, Configure user experiences]
---

# Compare a cloned or customized widget against a base widget

Identify customizations to a widget so that you can revert your cloned or customized widgets and resolve issues on a portal page.

## Before you begin

Role required: sp\_admin or admin

## About this task

If a widget is cloned from another cloned widget, both clones are compared against the base widget.

## Procedure

1. Navigate to a portal page.

2. On the page, open the widget context menu by CTRL+right-clicking any widget.

3. On the widget context menu, select **Show Widget Customizations**.

Customized widgets are outlined in red. Cloned widgets are outlined in yellow.

4. On any customized or cloned widget, select the information icon \(\[Omitted image "info-icon.png"\] Alt text: Information icon\).

5. From the Widget Diagnostics dialog box, select **Compare with base widget**.

The system displays the widget records of the base widget and cloned or customized widgets side by side.

**Note:** The left-side record represents the base widget and the right-side record represents the cloned or customized widget.

\[Omitted image "compare-with-base.png"\] Alt text: Comparison between customized and base widgets

6. For each field in which it appears, select the window icon \(\[Omitted image "pop-out-icon.png"\] Alt text: Window icon\) to open the code comparator.

Differences between the code of the customized or cloned widget and base widget versions are highlighted.

**Note:** The left-side record represents the base widget and the right-side record represents the cloned or customized widget.

\[Omitted image "code-comparator.png"\] Alt text: Code comparator