Activate the page route map for the standard ticket page

---
title: Activate the page route map for the standard ticket page
description: If you have upgraded your instance, redirect the ticket page to standard\_ticket page in Service Portal and view requests on the standard ticket page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/config-pageroutemap-stpage.html
release: australia
product: Service Portal
classification: service-portal
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Standard ticket page, Creating portal pages, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# Activate the page route map for the standard ticket page

If you have upgraded your instance, redirect the ticket page to standard\_ticket page in Service Portal and view requests on the standard ticket page.

## Before you begin

Role required: admin or sp\_admin

## Procedure

1.  Navigate to **All** > **Service Portal** > **Page Route Maps**.

2.  Select **Standard Ticket Route**.

3.  Select the **Active** check box.

4.  Click **Update**.


**Parent Topic:**[Standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/standard-ticket-page.md)

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