KB Article Comments widget

---
title: KB Article Comments widget
description: Rating and comment option for knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/kb-article-comments-widget.html
release: australia
product: Service Portal
classification: service-portal
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Knowledge Management widgets, Widget library, Using portal widgets, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# KB Article Comments widget

Rating and comment option for knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Ratings on articles in the KB Article Comments widget determine the article popularity in the KB top rated widget.

\[Omitted image "WidgetKBArticleComments.png"\] Alt text: KB Article Comments widget

## Instance Options

\[Omitted image "IOKBComments.png"\] Alt text: KB comments widget with two instance options marked as "yes"

|Field|Description|
|-----|-----------|
|Show star rating|Select the option to show a star rating on the KB article comments widget. Selecting the **Use system properties** option shows the star rating option based on the **glide.knowman.show\_star\_rating** system property.|
|Show user comments|Select the option to show the comment box on the KB article comments widget. Selecting the **Use system properties** option shows the comment box based on the **glide.knowman.show\_user\_feedback** system property.|

**Parent Topic:**[Knowledge Management widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/km-widgets.md)

**Related topics**  


[Create and edit a page using the Service Portal Designer]()

[Configure widget instances]()

[Clone a widget]()