Track record list changes

task australia Updated Sep 10, 2026 1 min read use-ai-list-tracker.md
Raw file servicenow.com

Get an AI-generated summary of recent changes made to a list without manually reviewing each record.

Before you begin

Role required: sn_ai_filter_tracker.user, workspace_user

Procedure

  1. Open a workspace list in your instance.

    Note:

    • This feature doesn't work on related lists.
    • This feature is limited to tables that extend task.
    • The list must have less than 100 records.
    • You can only track five lists at a time.
  2. Select the AI tracking icon ([Omitted image "icon-ai-tracking.png"] Alt text: AI tracking icon) to turn on AI tracking for the list.

    When records within the list change, you can summarize the changes.

    [Omitted image "notification-ai-list-tracker.png"] Alt text: Summarize recent changes

  3. Select Summarize.

Result

A summary of recent changes made to the list is generated.

[Omitted image "summary-ai-list-tracker.png"] Alt text: Summary of recent changes

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