Use response templates in the mini email composer

task australia Updated Sep 10, 2026 1 min read use-response-templates-in-the-mini-email-composer.md

Insert common responses into your emails by using response templates in the mini email composer instead of manually drafting a response.

Before you begin

Role required: email_composer

Procedure

Open a Workspace record in your instance.
Open the mini email composer by selecting the Email tab under the Compose panel.
From the email footer, select the Apply templates icon ([Omitted image "x-apply-templates-icon.png"] Alt text: Apply templates icon).

A modal opens with different types of templates.

[Omitted image "xs2-email-templates-tab.png"] Alt text: Apply templates modal
Select the Response templates tab.
Select a response template from the list.

Note: Find the response template you need by using the search bar in the Response templates tab.
Add the template to your email by selecting Insert.
Apply a response template with a keyboard shortcut.

For instructions on applying a response template with a keyboard shortcut, see Add response templates with a keyboard shortcut.

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---
title: Use response templates in the mini email composer
description: Insert common responses into your emails by using response templates in the mini email composer instead of manually drafting a response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/use-response-templates-in-the-mini-email-composer.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Mini email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Use response templates in the mini email composer

Insert common responses into your emails by using response templates in the mini email composer instead of manually drafting a response.

## Before you begin

Role required: email\_composer

## Procedure

1. Open a Workspace record in your instance.

2. Open the mini email composer by selecting the **Email** tab under the Compose panel.

3. From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

A modal opens with different types of templates.

\[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

4. Select the **Response templates** tab.

5. Select a response template from the list.

**Note:** Find the response template you need by using the search bar in the Response templates tab.

6. Add the template to your email by selecting **Insert**.

7. Apply a response template with a keyboard shortcut.

For instructions on applying a response template with a keyboard shortcut, see [Add response templates with a keyboard shortcut](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/add-response-templates-shortcut.md).