Use response templates in the full email composer

task australia Updated Sep 10, 2026 1 min read use-response-templates.md

Insert common responses into your emails by using response templates in the Compose Email page instead of manually drafting a response.

Before you begin

Role required: email_composer

Procedure

Open a Workspace record in your instance.
Open the Compose Email page by selecting the More actions icon ([Omitted image "x-more-actions-icon.png"] Alt text: More actions icon) and Compose Email.
Apply a response template from the Agent Assist panel.
1. From the Agent Assist panel, select the Response Templates icon ([Omitted image "xs2-response-templates-icon.png"] Alt text: Response Templates icon).
  
  A list of response templates opens in the Agent Assist panel.
  
  [Omitted image "xs2-response-templates-tab.png"] Alt text: Response Templates list
  
  Note: Find the response template you need by using the search bar in the Response Templates list.
2. Copy a response template without viewing its full contents by selecting the More actions icon ([Omitted image "menu-icon.png"] Alt text: More actions icon) and selecting Copy to Clipboard.
3. Copy a response template after viewing its full contents by selecting a template from the list and selecting Copy to Clipboard.
4. Paste the response template into your email.
Apply a response template from the email footer.
1. From the email footer, select the Apply templates icon ([Omitted image "x-apply-templates-icon.png"] Alt text: Apply templates icon).
  
  A modal opens with different types of templates.
  
  [Omitted image "xs2-email-templates-tab.png"] Alt text: Apply templates modal
2. Select the Response templates tab.
3. Select a response template from the list.
  
  Note: Find the response template you need by using the search bar in the Response templates tab.
4. Add the template to your email by selecting Insert.
Apply a response template with a keyboard shortcut.

For instructions on applying a response template with a keyboard shortcut, see Add response templates with a keyboard shortcut.

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---
title: Use response templates in the full email composer
description: Insert common responses into your emails by using response templates in the Compose Email page instead of manually drafting a response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/use-response-templates.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Full email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Use response templates in the full email composer

Insert common responses into your emails by using response templates in the Compose Email page instead of manually drafting a response.

## Before you begin

Role required: email\_composer

## Procedure

1. Open a Workspace record in your instance.

2. Open the Compose Email page by selecting the More actions icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) and **Compose Email**.

3. Apply a response template from the Agent Assist panel.

1. From the Agent Assist panel, select the Response Templates icon \(\[Omitted image "xs2-response-templates-icon.png"\] Alt text: Response Templates icon\).

A list of response templates opens in the Agent Assist panel.

\[Omitted image "xs2-response-templates-tab.png"\] Alt text: Response Templates list

**Note:** Find the response template you need by using the search bar in the Response Templates list.

2. Copy a response template without viewing its full contents by selecting the More actions icon \(\[Omitted image "menu-icon.png"\] Alt text: More actions icon\) and selecting **Copy to Clipboard**.

3. Copy a response template after viewing its full contents by selecting a template from the list and selecting **Copy to Clipboard**.

4. Paste the response template into your email.

4. Apply a response template from the email footer.

1. From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

A modal opens with different types of templates.

\[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

2. Select the **Response templates** tab.

3. Select a response template from the list.

**Note:** Find the response template you need by using the search bar in the Response templates tab.

4. Add the template to your email by selecting **Insert**.

5. Apply a response template with a keyboard shortcut.

For instructions on applying a response template with a keyboard shortcut, see [Add response templates with a keyboard shortcut](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/add-response-templates-shortcut.md).