Types of Visual Task Boards

concept australia Updated Sep 10, 2026 1 min read vtb-types.md
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You can create guided Visual Task Boards, which are driven by data in your ServiceNow® instance. You can also create freeform boards that display a variety of information, or flexible boards, which combine both types.

There are three types of Visual Task Boards.

Board type

Description

Freeform boards

Display all types of task records, including personal tasks. Members of freeform boards can add and remove task cards and lanes.Freeform boards are indicated with the Freeform board icon [Omitted image "FreeformIcon.png"] Alt text: Freeform board icon.

Flexible boards

Display tasks that match a filter against a particular table. Members of flexible boards can add task cards. Cards are removed automatically when the tasks no longer match the filter conditions. Members can define custom lanes, similar to a freeform board.Flexible boards are indicated with the Flexible board icon [Omitted image "FlexibleIcon.png"] Alt text: Flexible board icon.

Guided boards

Similar to flexible boards except that guided board lanes correspond to field values and cannot be edited in most cases.Guided boards are indicated with the Guided board icon [Omitted image "GuidedIcon.png"] Alt text: Guided board icon.

\[Omitted image "Vtbdashboard.png"\] Alt text: Sample Visual Task Board dashboard

All boards have the displayed elements. The color of a card represents the color you choose in the color palette for that board.

Parent Topic:Exploring Visual Task Boards

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