Install ServiceNow Otto for TMT

---
title: Install ServiceNow Otto for TMT
description: Install the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) sn\_tmt\_gen\_ai plugin to configure and use AI skills in Proactive Service Experience Workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-otto-install.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-10-05"
reading_time_minutes: 1
keywords: [ServiceNow Otto, Proactive Service Experience Workflows, install plugin]
breadcrumb: [Configure, Proactive Service Experience Workflows, Product Support for Technology]
---

# Install ServiceNow Otto for TMT

Install the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) `sn_tmt_gen_ai` plugin to configure and use AI skills in Proactive Service Experience Workflows.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Admin** > **AI Admin Hub** > **Settings**.

2.  On the **Settings** page, select **Plugins**.

3.  Select **Get plugins** on the card for the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) \(`sn_tmt_gen_ai`\) plugin.

4.  In the confirmation window, select **Install Plugin** to open the ServiceNow Store page for the plugin in a new browser tab.

5.  Install the plugin from the ServiceNow Store page.

6.  Return to the admin console.

7.  In the dialog box, select **Refresh**.

8.  Either close the dialog box to review all of your plugins, or select **View all <Plugin> Assists and Skills** to review the features of your new plugin.


**Parent Topic:**[Configuring Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.md)

**Related topics**  


[AI in Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-otto-about.md)