Product Support for Technology reference

---
title: Product Support for Technology reference
description: Reference topics provide additional information about Proactive Service Experience Workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Proactive Service Experience Workflows, Product Support for Technology]
---

# Product Support for Technology reference

Reference topics provide additional information about Proactive Service Experience Workflows.

-   **[Domain separation and Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/domain-separation-assurance-workflows.md)**  
Domain separation is supported for Proactive Service Experience Workflows. With Proactive Service Experience Workflows, you can quickly restore normal service operation when network-initiated incidents occur and proactively identify and notify the customers that are impacted by those incidents. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
-   **[Affected customers list columns](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/affected-customer-list-columns.md)**  
Column details for the Affected customer section in a Customer tab.
-   **[Portfolio overview tab fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/executive-portfolio-overview-tab.md)**  
The Portfolio overview tab displays revenue retention metrics, renewal risks, growth opportunities, and an AI-generated portfolio briefing.
-   **[Executive Portfolio Financials tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/executive-portfolio-financials-tab.md)**  
View detailed breakdown of Total Annual Recurring Revenue \(ARR\), retention rates, at-risk revenue, and quarterly revenue movement.
-   **[Executive Portfolio Adoption and health tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/executive-portfolio-adoption-health-tab.md)**  
View the account health trends, feature adoption gaps, product usage, and customer satisfaction.
-   **[Technology Account 360 Overview tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-overview-tab.md)**  
The Overview tab in the Technology Account 360 displays touchpoints, escalations, milestones, and a daily account briefing for the customer account.
-   **[Technology Account 360 Account health tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-account-health-tab.md)**  
The Account health tab displays customer account health scores, trend forecasts, and performance indicators to help assess account status and renewal likelihood.
-   **[Technology Account 360 Financials tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-financials-tab.md)**  
View financial insights for customer accounts in the Technology Account 360 Financials tab.
-   **[Technology Account 360 Product adoption tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-product-adoption-tab.md)**  
The Product adoption tab displays onboarding records, implementation status, and adoption insights for customer accounts.
-   **[Technology Account 360 Open work tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-open-work-tab.md)**  
The Open work tab in the Technology Account 360 view displays work insights and open work items for the customer account.
-   **[Glossary Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/glossary-psew.md)**  
Learn about the terms and concepts that are unique to Proactive Service Experience Workflows.

**Parent Topic:**[Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/psew-landing-page.md)