Configuring Proactive Service Experience Workflows

---
title: Configuring Proactive Service Experience Workflows
description: Setup Proactive Service Experience Workflows application to proactively resolve the network issues through automated workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Proactive Service Experience Workflows, Product Support for Technology]
---

# Configuring Proactive Service Experience Workflows

Setup Proactive Service Experience Workflows application to proactively resolve the network issues through automated workflows.

-   **[Set up your environment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/set-up-environment-psew.md)**  
Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
-   **[Customize an indicator in the Technology Account 360 view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/customize-indicator-technology-account-360-view.md)**  
Modify the values of the indicators in the Technology Account 360 view.
-   **[Install ServiceNow Otto for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-otto-install.md)**  
Install the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) `sn_tmt_gen_ai` plugin to configure and use AI skills in Proactive Service Experience Workflows.

**Parent Topic:**[Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/psew-landing-page.md)