Deactivate API notification

---
title: Deactivate API notification
description: Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/deactivate-trouble-ticket-notification.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, API Notification Management, Product Support for Technology]
---

# Deactivate API notification

Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Definition** > **Business Rules**.

2.  Select the following business rules, and deselect the **Active** check box.

    -   Create Trouble Ticket Event
    -   Trouble Ticket State Change Event
    -   Trouble Ticket Attribute Change Event
    -   Create Trouble Ticket Event for Case

**Parent Topic:**[Using API Notification Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/use-api-notification-management.md)