Activate the Executive Insight Generator skill

---
title: Activate the Executive Insight Generator skill
description: Enable AI-generated engagement briefs that summarize recent signals across risk, adoption, and market activity on the engagement record page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/now-assist-tmt-exec-insight-gen.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Executive Insight Generator, engagement brief, AI skill activation, engagement updates]
breadcrumb: [Review customer or partner accounts, Use, Proactive Service Experience Workflows, Product Support for Technology]
---

# Activate the Executive Insight Generator skill

Enable AI-generated engagement briefs that summarize recent signals across risk, adoption, and market activity on the engagement record page.

## Before you begin

Role required: admin

## About this task

The **Executive Insight Generator** skill is inactive by default. After activation, the **Engagement updates** component on the engagement record page generates and displays an AI brief for users with the `sn_acct_lc.agent` role. The brief loads automatically when the page opens and is cached for 15 days.

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

2.  In the **Executive Insight Generator** skill card, select **Activate**.

3.  Select the user role that can use this skill.

4.  Select **Save**.

    The skill is activated. The **Engagement updates** component on the engagement record page generates an AI brief the next time a user with the required role opens an engagement record.


## What to do next

For information about insight categories, trigger types, and refresh behavior, see [Engagement brief](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-exec-insight-gen.md).

To create custom triggers for the Executive Insight Generator, see [Configure a custom trigger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-exec-insight-custom-trigger.md).

To activate the **Recommendations** panel on the engagement record page, activate the Signal to Action Recommender skill. See [Activate the Event-Context Candidate Recommender](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/now-assist-tmt-reco-actions-skill.md) for details.

**Parent Topic:**[Reviewing customer or partner accounts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.md)