Set up your environment

reference australia Updated Sep 10, 2026 1 min read set-up-environment-psew.md

Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.

Task	Description
Getting started with Proactive Service Experience Workflows	Activate Proactive Service Experience Workflows.
Add users to assignment groups	Add users to the escalation stages and assign the roles.

Getting started with Proactive Service Experience Workflows
Activate the Proactive Service Experience Workflows and complete the required implementation steps.
Add users to Proactive Service Experience Workflows assignment groups
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.

Parent Topic:Configuring Proactive Service Experience Workflows

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---
title: Set up your environment
description: Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/set-up-environment-psew.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Proactive Service Experience Workflows, Product Support for Technology]
---

# Set up your environment

Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.

|Task|Description|
|----|-----------|
|[Getting started with Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/getting-started-psew.md)|Activate Proactive Service Experience Workflows.|
|[Add users to assignment groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.md)|Add users to the escalation stages and assign the roles.|

-   **[Getting started with Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/getting-started-psew.md)**  
Activate the Proactive Service Experience Workflows and complete the required implementation steps.
-   **[Add users to Proactive Service Experience Workflows assignment groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.md)**  
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.

**Parent Topic:**[Configuring Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.md)