Using Technology Product Support Case

---
title: Using Technology Product Support Case
description: Learn how to use Technology Product Support Case feature.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/use-technology-product-support-case.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Technology Product Support Case, Product Support for Technology]
---

# Using Technology Product Support Case

Learn how to use Technology Product Support Case feature.

-   **[Create a technology product case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/create-technology-product-case.md)**  
Customers can create a technology product case to report an issue about the service from the Customer Service Portal.
-   **[Diagnose and resolve a technology product support case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-hitechcases.md)**  
As a customer service agent, review, diagnose, resolve, and close a case for the service-related issue experienced by the customer.
-   **[Summarize test for a technology product support case using ServiceNow Otto for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/now-assist-tmt-summarize-tech-support-case.md)**  
Generate the test run summary for a technology product support case record to understand the context of test outcomes and the root cause of the problem.

**Parent Topic:**[Technology Product Support Case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/tpsc-landing-page.md)