AIOps AI Specialist release notes

topic australia Updated Oct 13, 2026 1 min read aiops-specialist-rn.md

The ServiceNow® ITOM AIOps AI specialist is an AI-powered team member that handles routine alert triage, so your operators can focus on alerts that need human judgment. See the following sections for release notes by version.

About AIOps AI Specialist

The AIOps AI Specialist triages incoming alerts, finds the root cause, assesses service impact, and surfaces remediation options without waiting for an operator to start the process.
The AIOps AI Specialist deflects insignificant or noise alerts so your team's queue stays focused on alerts that matter.
Operators make the final decisions. The AIOps specialist does not make autonomous changes to your environment, and every remediation action requires an operator to activate it.
The AIOps AI Specialist is onboarded like a human operator, with a name, a team assignment, and the Operator role. Its activity appears on the dashboard alongside your human operators.
Supervisors can monitor alert activity, review alerts closed by the AIOps AI Specialist, and track AI efficiency from the AIOps home page and the AI supervising tab.

For detailed information, see the following documentation:

Activation and other requirements

Activation information

Install the AIOps Experience [sn_sow_aiops] plugin and the AIOps AI Specialist [sn_ai_aiops_force] plugin. Role required to onboard and configure the AIOps AI Specialist: evt_mgmt_admin or evt_aiops_manager.

Parent Topic:ITOM AIOps release notes

Version 3.0.0

The AIOps AI Specialist for is an AI-powered team member that handles routine alert triage for your operators. The November 2026 is its first general release.

What's new

Add an AIOps AI Specialist to your team to handle routine alert triage, so operators can focus on alerts that need human judgment. The AIOps AI Specialist triages alerts within the scope you define, deflects insignificant alerts, and runs root cause and impact analysis. It also suggests remediation options that an operator must activate. The AIOps specialist does not make autonomous changes to your environment. Operators review its findings and make the final decisions. The AIOps AI Specialist holds the Operator role and is onboarded like a human team member.

Keywords AI specialistAIOpsrelease notesAI SpecialistAIOpsOctober 2026release notes

52 lines · 3.3 KB Wrap lines

---
title: AIOps AI Specialist release notes
description: The ServiceNow ITOM AIOps AI specialist is an AI-powered team member that handles routine alert triage, so your operators can focus on alerts that need human judgment. See the following sections for release notes by version.The AIOps AI Specialist for is an AI-powered team member that handles routine alert triage for your operators. The November 2026 is its first general release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/aiops-specialist-rn.html
release: australia
topic_type: topic
last_updated: "2026-10-13"
reading_time_minutes: 1
keywords: [AI specialist, AIOps, release notes, AI Specialist, AIOps, October 2026, release notes]
breadcrumb: [ITOM AIOps release notes, IT Operations Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# AIOps AI Specialist release notes

## About AIOps AI Specialist

- The AIOps AI Specialist triages incoming alerts, finds the root cause, assesses service impact, and surfaces remediation options without waiting for an operator to start the process.
- The AIOps AI Specialist deflects insignificant or noise alerts so your team's queue stays focused on alerts that matter.
- Operators make the final decisions. The AIOps specialist does not make autonomous changes to your environment, and every remediation action requires an operator to activate it.
- The AIOps AI Specialist is onboarded like a human operator, with a name, a team assignment, and the Operator role. Its activity appears on the dashboard alongside your human operators.
- Supervisors can monitor alert activity, review alerts closed by the AIOps AI Specialist, and track AI efficiency from the AIOps home page and the AI supervising tab.

For detailed information, see the following documentation:

-
-
-

## Activation and other requirements

- **Activation information**

Install the AIOps Experience \[sn\_sow\_aiops\] plugin and the AIOps AI Specialist \[sn\_ai\_aiops\_force\] plugin. Role required to onboard and configure the AIOps AI Specialist: evt\_mgmt\_admin or evt\_aiops\_manager.

**Parent Topic:**[ITOM AIOps release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/itom-aiops-rn.md)

## Version 3.0.0

The AIOps AI Specialist for is an AI-powered team member that handles routine alert triage for your operators. The November 2026 is its first general release.

### What's new

- ****

Add an AIOps AI Specialist to your team to handle routine alert triage, so operators can focus on alerts that need human judgment. The AIOps AI Specialist triages alerts within the scope you define, deflects insignificant alerts, and runs root cause and impact analysis. It also suggests remediation options that an operator must activate. The AIOps specialist does not make autonomous changes to your environment. Operators review its findings and make the final decisions. The AIOps AI Specialist holds the Operator role and is onboarded like a human team member.