CRM API Core release notes

---
title: CRM API Core release notes
description: The ServiceNow CRM API Core application tracks and manages Sales CRM workflows with configurable request processing and Service Order Management integration. See the following sections for release notes by version.The Sales and Services API Core application has been renamed to CRM API Core.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/crm-api-core-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [CRM API Core, Sales CRM, API integration, Service Order Management, workflow processing, CRM API Core, Sales and Services API Core, application rename]
breadcrumb: [Sales Customer Relationship Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# CRM API Core release notes

The ServiceNow® CRM API Core application tracks and manages Sales CRM workflows with configurable request processing and Service Order Management integration. See the following sections for release notes by version.

## About CRM API Core

-   Track and manage synchronous and asynchronous CRM workflows.
-   Ensure data accuracy through sequential processing of dependent records and prevent conflicts across CRM operations.
-   Configure request processing modes \(synchronous, asynchronous, or custom\) with customizable notifications.
-   Integrate with external Service Order Management systems through bi-directional REST API.

See [Sales and Service API Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/sales-and-services-api-core.md) for more information.

## Activation and other requirements

-   **Activation information**

    Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[Sales Customer Relationship Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/sales-order-management-rn-landing.md)

## Version 7.4.0

The Sales and Services API Core application has been renamed to CRM API Core.

### What's changed

-   **[Sales and Service API Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/sales-and-services-api-core.md)Sales and Services API Core renamed to CRM API Core**

    Sales and Services API Core application has been renamed to CRM API Core.