ITOM AIOps release notes
The ServiceNow® ITOM AIOps applications use machine learning and analytics to group alerts, detect infrastructure anomalies, and automate root-cause analysis across complex digital environments. The applications enable IT teams to proactively prevent outages and accelerate incident remediation. See the release notes of each individual ITOM AIOps application.
About ITOM AIOps
- Detect and correlate alerts across infrastructure and services, reducing noise and surfacing critical issues before they impact business operations.
- Combine CMDB, Service Mapping, and observability data to reveal hidden dependencies and calculate real business impact of incidents.
- Use machine learning on real time logs and metrics to identify anomalies and predict outages before they disrupt service.
- Streamline incident response with structured workflows, automated escalation, and prioritized, context-rich alerts for faster resolution.
- Enable proactive service quality management through automated SLO tracking, alerting, and threshold monitoring across the IT environment.
See for more information.
Activation and other requirements
-
Activation information
Install the applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
-
AIOps AI Specialist release notes
The ServiceNow® ITOM AIOps AI specialist is an AI-powered team member that handles routine alert triage, so your operators can focus on alerts that need human judgment. See the following sections for release notes by version. -
Event Management release notes
The ServiceNow®Event Management application helps you detect and resolve IT issues before they disrupt services. It ingests events from monitoring tools, reduces noise through deduplication and filtering, and correlates related events into actionable alerts. When Event Management identifies a business-impacting condition, it surfaces a prioritized alert linked to affected services and CIs. See the following sections for release notes by version. -
Health Log Analytics release notes
The ServiceNow® Health Log Analytics application predicts IT issues before they affect users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you to a possible business-impacting issue. See the following sections for release notes by version. -
Service Reliability Management release notes
The ServiceNow® Service Reliability Management (SRM) application helps your organization respond, collaborate, and self-remediate when working on alerts and incidents. See the following sections for release notes by version. -
Synthetic Monitoring release notes
The ServiceNow® Synthetic monitoring application in the Service Operations Workspace (SOW) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences. Synthetic monitoring was enhanced and updated in the Brazil release.
Parent Topic:IT Operations Management release notes
---
title: ITOM AIOps release notes
description: The ServiceNow ITOM AIOps applications use machine learning and analytics to group alerts, detect infrastructure anomalies, and automate root-cause analysis across complex digital environments. The applications enable IT teams to proactively prevent outages and accelerate incident remediation. See the release notes of each individual ITOM AIOps application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/itom-aiops-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [ITOM AIOps, release notes, RN]
breadcrumb: [IT Operations Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---
# ITOM AIOps release notes
The ServiceNow® ITOM AIOps applications use machine learning and analytics to group alerts, detect infrastructure anomalies, and automate root-cause analysis across complex digital environments. The applications enable IT teams to proactively prevent outages and accelerate incident remediation. See the release notes of each individual ITOM AIOps application.
## About ITOM AIOps
- Detect and correlate alerts across infrastructure and services, reducing noise and surfacing critical issues before they impact business operations.
- Combine CMDB, Service Mapping, and observability data to reveal hidden dependencies and calculate real business impact of incidents.
- Use machine learning on real time logs and metrics to identify anomalies and predict outages before they disrupt service.
- Streamline incident response with structured workflows, automated escalation, and prioritized, context-rich alerts for faster resolution.
- Enable proactive service quality management through automated SLO tracking, alerting, and threshold monitoring across the IT environment.
See for more information.
## Activation and other requirements
- **Activation information**
Install the applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
- **[AIOps AI Specialist release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/aiops-specialist-rn.md)**
The ServiceNow® ITOM AIOps AI specialist is an AI-powered team member that handles routine alert triage, so your operators can focus on alerts that need human judgment. See the following sections for release notes by version.
- **[Event Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/event-management-rn-static.md)**
The ServiceNow®Event Management application helps you detect and resolve IT issues before they disrupt services. It ingests events from monitoring tools, reduces noise through deduplication and filtering, and correlates related events into actionable alerts. When Event Management identifies a business-impacting condition, it surfaces a prioritized alert linked to affected services and CIs. See the following sections for release notes by version.
- **[Health Log Analytics release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/health-log-analytics-rn.md)**
The ServiceNow® Health Log Analytics application predicts IT issues before they affect users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you to a possible business-impacting issue. See the following sections for release notes by version.
- **[Service Reliability Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/service-reliability-management-rn.md)**
The ServiceNow® Service Reliability Management \(SRM\) application helps your organization respond, collaborate, and self-remediate when working on alerts and incidents. See the following sections for release notes by version.
- **[Synthetic Monitoring release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/synthetic-monitoring-rn-static.md)**
The ServiceNow® Synthetic monitoring application in the Service Operations Workspace \(SOW\) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences. Synthetic monitoring was enhanced and updated in the Brazil release.
**Parent Topic:**[IT Operations Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-operations-management-rn-landing.md)
| title | ITOM AIOps release notes |
| description | The ServiceNow ITOM AIOps applications use machine learning and analytics to group alerts, detect infrastructure anomalies, and automate root-cause analysis across complex digital environments. The applications enable IT teams to proactively prevent outages and accelerate incident remediation. See the release notes of each individual ITOM AIOps application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/release-notes/itom-aiops-rn.html |
| release | australia |
| topic_type | topic |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| keywords | ITOM AIOpsrelease notesRN |
| breadcrumb | IT Operations Management release notesFeatures and changes by productRelease notes for upgrading from AustraliaLearn about the Brazil releaseBrazil release notes |