Knowledge Graph release notes

topic australia Updated Sep 10, 2026 1 min read knowledge-graph-rn.md

The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent. See the following sections for release notes by version.

About Knowledge Graph

External users with the snc_external role can now access Knowledge Graph when the sn_kg.enable_external_user_check property is set to true.
Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications.

See for more information.

Activation and other requirements

Activation information

Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store.
Knowledge Graph Brazil Early Availability release notes
Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications.

Parent Topic:AI Experiences release notes

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---
title: Knowledge Graph release notes
description: The ServiceNow Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with ServiceNow Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent. See the following sections for release notes by version.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/knowledge-graph-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI Experiences release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Knowledge Graph release notes

The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent. See the following sections for release notes by version.

## About Knowledge Graph

-   External users with the snc\_external role can now access Knowledge Graph when the sn\_kg.enable\_external\_user\_check property is set to true.
-   Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications.


See  for more information.

## Activation and other requirements

-   **Activation information**

    Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store.


-   **[Knowledge Graph Brazil Early Availability release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/knowledge-graph-rn-2026-09.md)**  
Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications.

**Parent Topic:**[AI Experiences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/intelligent-experiences-rn-landing.md)