Manufacturing Commercial Operations release notes

topic australia Updated Sep 10, 2026 1 min read manufacturing-commercial-operations-rn.md

The ServiceNow® Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.

What's new

Repair pre-authorization case lines on claim cases

Claim cases list approved and partially approved pre-authorization cases created for the selected repair. Selecting a pre-authorization automatically populates the causal parts and miscellaneous details.
Automatic repair claim charge validation

Ensures repair claim charges conform with pre-authorization limits.
Schedule a quality review meeting

Schedule a quality review meeting to coordinate follow-up actions with stakeholders. The discussion, summary, and decision history remain attached to the issue for team reference.
Resolve a product non-conformance case playbook
- Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation (PQI) or Non-Conformance (NC) workspace. Reduce manual data entry when a single issue affects multiple assets.
Create an effectiveness goal

Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time.
- Link effectiveness goals to remediation and actions.
- Track goals from draft through a final outcome (Achieved, Partially Achieved, Not Achieved).
- Block Product Quality Investigation closure while effectiveness goals are open.
Non-Conformance case lifecycle enhancements

The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities streamline resolution from start to finish.
Summarize Non-Conformance and product quality investigation records with AI

Generate a summary on demand, automatically at stage transitions, or permanently at closure — without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions based on its content.

Parent Topic:Features and changes by product

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---
title: Manufacturing Commercial Operations release notes
description: The ServiceNow Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/manufacturing-commercial-operations-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Manufacturing Commercial Operations release notes

The ServiceNow® Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.

## What's new

- **Repair pre-authorization case lines on claim cases**

Claim cases list approved and partially approved pre-authorization cases created for the selected repair. Selecting a pre-authorization automatically populates the causal parts and miscellaneous details.

- **Automatic repair claim charge validation**

Ensures repair claim charges conform with pre-authorization limits.

- **Schedule a quality review meeting**

Schedule a quality review meeting to coordinate follow-up actions with stakeholders. The discussion, summary, and decision history remain attached to the issue for team reference.

- **Resolve a product non-conformance case playbook**
- Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation \(PQI\) or Non-Conformance \(NC\) workspace. Reduce manual data entry when a single issue affects multiple assets.
- **Create an effectiveness goal**

Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time.

- Link effectiveness goals to remediation and actions.
- Track goals from draft through a final outcome \(Achieved, Partially Achieved, Not Achieved\).
- Block Product Quality Investigation closure while effectiveness goals are open.
- **Non-Conformance case lifecycle enhancements**

The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities streamline resolution from start to finish.

- **Summarize Non-Conformance and product quality investigation records with AI**

Generate a summary on demand, automatically at stage transitions, or permanently at closure — without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions based on its content.

**Parent Topic:**[Features and changes by product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/new-features-changes.md)