Next Experience release notes

---
title: Next Experience release notes
description: The ServiceNow Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform. See the following sections for release notes by version.The September release gives you a clearer introduction to AI on the platform with the new ServiceNow Otto name and onboarding slide. The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours have been removed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/next-experience-rn.html
release: australia
topic_type: topic
last_updated: "2026-10-16"
reading_time_minutes: 1
breadcrumb: [ServiceNow AI Platform user interface release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Next Experience release notes

The ServiceNow® Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform®. See the following sections for release notes by version.

## About Next Experience

-   Increase productivity by accessing app shell items, including menus, notifications, and search, from one unified navigation pane, no matter which application you’re in.
-   Find your favorite pages quickly by organizing them into folders, and pin navigation menus to keep the ones you use most within reach.
-   Start each day with the information you need by using role-specific landing pages that bring your tasks and analytics into one location.
-   Switch easily between classic environment applications and configurable workspaces.

See  for more information.

## Activation and other requirements

-   **Activation information**

    Next Experience is a ServiceNow AI Platform® feature that is active by default. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.

    Theme Builder comes with the Next Experience and is active by default.

-   **Browser requirements**

    Next Experience doesn’t support Internet Explorer 11. The iOS version of Firefox is also not supported.


**Parent Topic:**[ServiceNow AI Platform user interface release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-platform-ui-rn-landing.md)

## Brazil Early Availability

The September release gives you a clearer introduction to AI on the platform with the new ServiceNow Otto name and onboarding slide. The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours have been removed.

### What's changed

-   **Now Assist > ServiceNow Otto® announcement**

    ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

-   **ServiceNow Otto® onboarding slide added**

    Next Experience onboarding now opens with a ServiceNow Otto slide. The slide appears only when the Generative AI Controller plugin \(sn\_generative\_ai\) is active on the instance. After a user selects “Got it,” the slide doesn’t appear again.


### What's deprecated or removed

-   **The Unified Navigation onboarding modals are removed.**

    The Unified Navigation Onboarding and Unified Navigation Onboarding With Feedback tours, and all associated steps, are no longer available.