Predictive Intelligence release notes

---
title: Predictive Intelligence release notes
description: The ServiceNow Predictive Intelligence application is a powerful interface to train machine learning models. See the following sections for release notes by version.The September 2026 release offers an optional parameter for Classification solutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/predictive-intelligence-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Platform Analytics release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Predictive Intelligence release notes

The ServiceNow® Predictive Intelligence application is a powerful interface to train machine learning models. See the following sections for release notes by version.

## About Predictive Intelligence

With Predictive Intelligence you can harness the power of machine learning for use cases such as the following.

-   Automatically populate fields during case creation.
-   Categorize and route work based on how records have been handled in the past.
-   Recommend resolutions to cases that are similar to previous ones.
-   Identify major outages based on incoming incidents.

See  for more information.

## Activation and other requirements

-   **Activation information**

    Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see .


**Parent Topic:**[Platform Analytics release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/analytics-intel-report-rn-landing.md)

## Brazil Early Availability

The September 2026 release offers an optional parameter for Classification solutions.

### What's new

-   ****

    Understand the reasons your machine learning solution made a specific prediction with Test time explainability, which returns a list of input features that influenced the prediction. Applies to Classification solutions only. Example script provided.