Product Support for Technology release notes

---
title: Product Support for Technology release notes
description: The ServiceNow Product Support for Technology application helps to identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. See the following sections for release notes by version.Use Technology Account 360 for a unified view of account health, financials, usage, and tasks, and Executive Portfolio for real-time portfolio performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/product-support-for-technology-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Product Support for Technology, Proactive Service Experience Workflow, Technology product support case]
breadcrumb: [Telecommunications, Media, and Technology release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Product Support for Technology release notes

The ServiceNow® Product Support for Technology application helps to identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. See the following sections for release notes by version.

## About Product Support for Technology

-   Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions.
-   Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored.
-   Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution.

See [Product Support for Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/assurance-workflows.md) for more information.

## Activation and other requirements

-   **Activation information**

    Install Product Support for Technology \(sn\_tech\_support\) and Proactive Service Experience Workflows \(sn\_ind\_tsm\_sdwan\) by requesting them from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[Telecommunications, Media, and Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/technology-industry-rn-landing.md)

## Version 1.0

Use Technology Account 360 for a unified view of account health, financials, usage, and tasks, and Executive Portfolio for real-time portfolio performance.

### What's new

-   **[Executive Portfolio view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/executive-portfolio-page.md)**

    The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends.


### What's changed

-   **[Technology Account 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/technology-account-360.md)**

    Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks.


### Plugin information

-   **New plugins**

    Technology Account Management Experiences \(sn\_tech\_exp\): View account 360 and executive portfolio page of the customer or partner account.