Using the release notes

reference australia Updated Sep 10, 2026 2 min read rn-getting-started-landing-page.md
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Learn how to navigate the redesigned release notes and find the information you're looking for.

We've redesigned the ServiceNow release notes experience to provide phased content that more closely matches the upgrade process.

Release notes directory

Learn where you can find different release notes content throughout your upgrade journey.

Section

Content

Learn about the Brazil release

Review the release highlights to learn about new features and enhancements, and use curated release notes that correspond to your upgrade path.

Each curated release notes package includes tools to help inform the next steps in your upgrade, including:

  • Brazil highlights
  • Features and changes by product, which are pre-combined for cross-family upgrades
  • Changes to plugins
  • Personalized PRB release notes
  • Available patches and hotfixes
  • Browser support
  • Accessibility and compliance

Prepare your upgrade

Start preparing for your upgrade with our upgrade planning checklist and series of tasks to complete before and after your upgrade. Improve your upgrade experience with ServiceNow upgrade products, tools, and best practices.

  • ServiceNow upgrades
  • Pre- and post-upgrade tasks for various products
  • Upgrade planning checklist
  • Upgrade tools and resources
  • Upgrades and the ServiceNow Store

ServiceNow upgrades

Our upgrade guide includes testing guidance, information on how to schedule your upgrades, and more.

  • Phase 1 - Read the release notes and plan your upgrade
  • Phase 2 - Prepare for the development instance upgrade
  • Phase 3 - Verify your upgrade configurations and schedule the development instance upgrade in Now Support
  • Phase 4 - Upgrade and validate the development instance
  • Phase 5 - If applicable: Upgrade and validate your other non-production instances, such as your test instance
  • Phase 6 - Prepare to upgrade the production instance
  • Phase 7 - Upgrade the production instance
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