Service Reliability Management release notes

---
title: Service Reliability Management release notes
description: The ServiceNow Service Reliability Management \(SRM\) application helps your organization respond, collaborate, and self-remediate when working on alerts and incidents. See the following sections for release notes by version.Alert counts for technology management services now include alerts from related configuration items \(CIs\), providing a more complete view of service health.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/service-reliability-management-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-22"
reading_time_minutes: 1
breadcrumb: [ITOM AIOps release notes, IT Operations Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Service Reliability Management release notes

The ServiceNow® Service Reliability Management \(SRM\) application helps your organization respond, collaborate, and self-remediate when working on alerts and incidents. See the following sections for release notes by version.

## About SRM

-   Give teams a self-service experience to manage the health and reliability of their services.
-   Organize teams and service ownership so responsibilities for maintaining services are clearly defined.
-   Support service operations with team ownership and on-call workflows that help coordinate response when issues occur.
-   Access SRM features on the go with ITOM Mobile Agent on iOS and Android devices.

See  for more information.

## Activation and other requirements

-   **Activation information**

    Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[ITOM AIOps release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/itom-aiops-rn.md)

## Version 7.3.1

Alert counts for technology management services now include alerts from related configuration items \(CIs\), providing a more complete view of service health.

### What's changed

-   **Open alerts count for technology management services**

    For technology management services on the **Services** page, the counts for **Open alerts** and **Open critical alerts** now include alerts from related CIs, up to three levels deep. To view the individual alerts and their associated CIs, select the service and then select the **Related alerts** tab.