ServiceNow Otto for Hardware Asset Management \(HAM\) release notes

topic australia Updated Sep 30, 2026 1 min read servicenow-otto-for-ham-rn.md

The ServiceNow Otto for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. See the following sections for release notes by version.

About ServiceNow Otto for Hardware Asset Management (HAM)

Automate repetitive sourcing tasks and reduce workload on asset managers.
Reduce response and resolution time for hardware and repair requests.
Consolidate asset data across related records and identify action items with AI-generated analysis.

See for more information.

Important: For Now LLM Service model updates for each release, see .

Activation and other requirements

Activation information

Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Parent Topic:Asset Management release notes

Version 5.1.0

This version includes support for Gemma, a third-party LLM model.

What's deprecated or removed

Now LLM Service

Starting with the October 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

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---
title: ServiceNow Otto for Hardware Asset Management \(HAM\) release notes
description: The ServiceNow Otto for Hardware Asset Management \(HAM\) application brings agentic AI to Hardware Asset Management. See the following sections for release notes by version.This version includes support for Gemma, a third-party LLM model.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/servicenow-otto-for-ham-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-30"
reading_time_minutes: 1
breadcrumb: [Asset Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# ServiceNow Otto for Hardware Asset Management \(HAM\) release notes

The ServiceNow Otto for Hardware Asset Management \(HAM\) application brings agentic AI to Hardware Asset Management. See the following sections for release notes by version.

## About ServiceNow Otto for Hardware Asset Management \(HAM\)

- Automate repetitive sourcing tasks and reduce workload on asset managers.
- Reduce response and resolution time for hardware and repair requests.
- Consolidate asset data across related records and identify action items with AI-generated analysis.

See for more information.

**Important:** For Now LLM Service model updates for each release, see .

## Activation and other requirements

- **Activation information**

Install ServiceNow Otto for Hardware Asset Management \(HAM\) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

**Parent Topic:**[Asset Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-asset-management-rn-landing.md)

## Version 5.1.0

This version includes support for Gemma, a third-party LLM model.

### What's deprecated or removed

- **Now LLM Service**

Starting with the October 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.