Retail multi-store case

concept australia Updated Sep 10, 2026 1 min read rahi-retail-multistore-case.md

The retail multi-store case enables the creation of child cases along with relevant tasks for affected stores. The retail multi-store case also enables tracking at the store level granularity.

Multi-store cases can be leveraged for task management use cases such as promotions, freshness, product recall, and product counting.

This framework enables for a selection of affected retail stores which are participating in the multi-store use cases.

The retail multi-store case relies on the CSM table map entries created as part of the multi-case configuration in the new service definition that you create for creating multi-store cases.

For information on the setup process, see Configuring Retail Task Management.

Retail multi-store case process

Using Retail Task Management Core, you can create a multi-store case for their retail organization using the CSM/FSM Configurable Workspace.

Once the case is saved, the Affected Retail Stores tab appears where you can select the stores for which child cases should be created.

[Omitted image "rtmc-multi-store-screen.png"] Alt text: Add retail stores panel in a Retail multi-store case.

After selecting the **Submitted case,**the parent multi-store case is saved and the child case creation process begins.

[Omitted image "rtmc-multi-store-message.png"] Alt text: Case creation message.

For more information on this process, see Create multi-store cases in Retail Task Management Core.

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---
title: Retail multi-store case
description: The retail multi-store case enables the creation of child cases along with relevant tasks for affected stores. The retail multi-store case also enables tracking at the store level granularity.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/legacy-retail-task-management/rahi-retail-multistore-case.html
release: australia
product: \[Legacy\] Retail Task Management
classification: legacy-retail-task-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Retail Task Management, Retail]
---

# Retail multi-store case

The retail multi-store case enables the creation of child cases along with relevant tasks for affected stores. The retail multi-store case also enables tracking at the store level granularity.

Multi-store cases can be leveraged for task management use cases such as promotions, freshness, product recall, and product counting.

This framework enables for a selection of affected retail stores which are participating in the multi-store use cases.

The retail multi-store case relies on the CSM table map entries created as part of the multi-case configuration in the new service definition that you create for creating multi-store cases.

For information on the setup process, see [Configuring Retail Task Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-task-management-configuring.md).

## Retail multi-store case process

Using Retail Task Management Core, you can create a multi-store case for their retail organization using the CSM/FSM Configurable Workspace.

Once the case is saved, the **Affected Retail Stores** tab appears where you can select the stores for which child cases should be created.

\[Omitted image "rtmc-multi-store-screen.png"\] Alt text: Add retail stores panel in a Retail multi-store case.

After selecting the **Submitted case,**the parent multi-store case is saved and the child case creation process begins.

\[Omitted image "rtmc-multi-store-message.png"\] Alt text: Case creation message.

For more information on this process, see [Create multi-store cases in Retail Task Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-create-multi-store.md).