Configure service definitions for multi-store case creation for Retail Task Management Core

---
title: Configure service definitions for multi-store case creation for Retail Task Management Core
description: Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/legacy-retail-task-management/rahi-rtmc-configure-service-definitions.html
release: australia
product: \[Legacy\] Retail Task Management
classification: legacy-retail-task-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Retail Task Management, Retail]
---

# Configure service definitions for multi-store case creation for Retail Task Management Core

Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.

## Before you begin

Role required: admin

\[Omitted image "rtmc-config-service-definition.png"\] Alt text:

## Procedure

1.  Navigate to **All** > **Service Definitions**.

2.  Select and hold \(or right-click\) on the form header and select **Configure** > **Form Layout**.

3.  Move the **Multiple case creation config** field from **Available** into **Selected**.

4.  Select **Save**.


## Result

Service definitions leveraging the multi-store case creation capability are enabled through use of the Multiple case creation config field.

**Note:** Ensure that the list view is configured to include the Parent Case related list and configure the form view to remove the “assigned to” field in the Parent Case.