Manage child cases in Retail Task Management Core

---
title: Manage child cases in Retail Task Management Core
description: You can manage child cases created from a parent multi-store case in Retail Task Management Core.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/legacy-retail-task-management/rahi-rtmc-manage-child-cases.html
release: australia
product: \[Legacy\] Retail Task Management
classification: legacy-retail-task-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create multi-store cases, Retail Task Management, Retail]
---

# Manage child cases in Retail Task Management Core

You can manage child cases created from a parent multi-store case in Retail Task Management Core.

## Before you begin

Role required: sn\_retail.manager​\_fulfiller

Responsibility required: Store Manager – Fulfiller.

For information on adding roles and responsibilities, see [Assign roles to Retail users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-assign-roles-users.md).

## About this task

Child cases created from a multi-store case can be reassigned to users with the sn\_retail.associate\_fulfiller role for fulfillment, or fulfilled by mangers themselves.

## Procedure

1.  In CSM/FSM Configurable Workspace, navigate to **Retail Cases**.

2.  Select the Retail case that you want to manage.

3.  Use the **Assigned to** field to assign the case as needed.

4.  Note that in the **Activity** panel, the parent case number is listed.

5.  Fulfill the case and manage as needed.