Add HQ task details

task australia Updated Sep 10, 2026 1 min read rahi-retail-add-hq-task-details.md

Raw file servicenow.com

Log the HQ task details to the new HQ communications store plan.

Before you begin

Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager

Procedure

Select Add.

A new HQ task form appears.
On the HQ task form, select the required option from the Priority drop-down list.
Enter the name of the agent, the agent manager, or the location manager in the Assigned to.
Enter the subject in the Subject.
Enter the description in the Description.
Select Continue.

A new prompt Continue without saving appears.
1. Select Yes to continue without saving the details.
2. Select No to remain in the same form.
Select Cancel to discard the details.
Select Save to save the details.

The new HQ task added appears.
1. Select [Omitted image "Form_DeleteIcon.png"] Alt text: to delete the new HQ task.
2. Select [Omitted image "icon-pencil-ac.png"] Alt text: to edit the HQ task details.
3. Select Continue to go next step.

Parent Topic:Manage store plans to generate cases and tasks

58 lines · 1.7 KB Wrap lines

---
title: Add HQ task details
description: Log the HQ task details to the new HQ communications store plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-add-hq-task-details.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store plans to generate cases and tasks, Manage store plans, Retail]
---

# Add HQ task details

Log the HQ task details to the new HQ communications store plan.

## Before you begin

Role required: sn\_rtl\_hq\_ops.agent, sn\_rtl\_hq\_ops.agent\_manager, sn\_rtl\_hq\_ops.location\_manager

## Procedure

1. Select **Add**.

A new HQ task form appears.

2. On the HQ task form, select the required option from the **Priority** drop-down list.

3. Enter the name of the agent, the agent manager, or the location manager in the **Assigned to**.

4. Enter the subject in the **Subject**.

5. Enter the description in the **Description**.

6. Select **Continue**.

A new prompt Continue without saving appears.

1. Select **Yes** to continue without saving the details.

2. Select **No** to remain in the same form.

7. Select **Cancel** to discard the details.

8. Select **Save** to save the details.

The new HQ task added appears.

1. Select \[Omitted image "Form\_DeleteIcon.png"\] Alt text: to delete the new HQ task.

2. Select \[Omitted image "icon-pencil-ac.png"\] Alt text: to edit the HQ task details.

3. Select **Continue** to go next step.

**Parent Topic:**[Manage store plans to generate cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-plan-authoring.md)