Add store case details
task australia Updated Sep 10, 2026 1 min read rahi-retail-add-store-case-details.md
Log the store case details to the new HQ communications plan.
Before you begin
Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager
Procedure
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On the Store case form, select the appropriate priority from the Priority drop-down list.
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Enter the short description in the Short Description.
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Enter the description in the Description.
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Select the Add file in the Attachments, if any.
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Select Save to save the details.
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Select Save & Continue.
A new form appears where you must add a task for the store.
Parent Topic:Manage store plans to generate cases and tasks
40 lines · 1.3 KB
---
title: Add store case details
description: Log the store case details to the new HQ communications plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-add-store-case-details.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store plans to generate cases and tasks, Manage store plans, Retail]
---
# Add store case details
Log the store case details to the new HQ communications plan.
## Before you begin
Role required: sn\_rtl\_hq\_ops.agent, sn\_rtl\_hq\_ops.agent\_manager, sn\_rtl\_hq\_ops.location\_manager
## Procedure
1. On the Store case form, select the appropriate priority from the **Priority** drop-down list.
2. Enter the short description in the **Short Description**.
3. Enter the description in the **Description**.
4. Select the **Add file** in the Attachments, if any.
5. Select **Save** to save the details.
6. Select **Save & Continue**.
A new form appears where you must add a task for the store.
**Parent Topic:**[Manage store plans to generate cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-plan-authoring.md)
| title | Add store case details |
| description | Log the store case details to the new HQ communications plan. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-add-store-case-details.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Manage store plans to generate cases and tasksManage store plansRetail |