Close a customer complaint case in workspace

task australia Updated Sep 10, 2026 1 min read rahi-retail-close-customer-case-workspace.md

Raw file servicenow.com

Provide a resolution and close a customer complaint case in workspace.

Before you begin

Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

Procedure

Navigate to Lists > Retail Customer Complaints > All.
Select the case number to work on the case.
Select Close Case by adding the following resolution details.

Fields Description

Resolution Code The code number of the resolution.

Resolution notes Note about the resolution.

Fields	Description
Resolution Code	The code number of the resolution.
Resolution notes	Note about the resolution.

Parent Topic:Manage customer complaints

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---
title: Close a customer complaint case in workspace
description: Provide a resolution and close a customer complaint case in workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-close-customer-case-workspace.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage customer complaints, Retail]
---

# Close a customer complaint case in workspace

Provide a resolution and close a customer complaint case in workspace.

## Before you begin

Roles required: sn\_rtl\_cs\_cmplnt.agent, sn\_rtl\_cs\_cmplnt.agent\_manager

## Procedure

1.  Navigate to **Lists** &gt; **Retail Customer Complaints** &gt; **All**.

2.  Select the case number to work on the case.

3.  Select **Close Case** by adding the following resolution details.

    |Fields|Description|
    |------|-----------|
    |**Resolution Code**|The code number of the resolution.|
    |**Resolution notes**|Note about the resolution.|


**Parent Topic:**[Manage customer complaints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-customer-complaints.md)