Configure your organizational structure

---
title: Configure your organizational structure
description: Configure the structure of your retail organization within Retail Core.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-configure-organizational-structure.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Retail]
---

# Configure your organizational structure

Configure the structure of your retail organization within Retail Core.

## Before you begin

Role required: sn\_rtl.retail\_admin

## About this task

In the retail organizational structure, physical stores, regions, and countries are organized in a hierarchy. Retailers commonly organize their structures based on these hierarchical levels.

Depending on the size of the retailer, support teams can be organized at various levels within the hierarchy. Support teams can be distributed across regions and areas to provide the following types of support:

-   Regional support
-   Market support
-   Central support helps across the entire retailer

## Procedure

1.  Navigate to **All** > **Retail Service Management** > **Retail Organization**.

2.  Select the Retail organization that you want to configure the structure of.

3.  Edit the **Parent Organization** field as needed.

4.  In **Related Links**, you can set up your organizational hierarchy via adding a child organization to the current retail organization by selecting **New** in the Company Owned or Franchise tabs.

    This sets the current retail organization as the parent organization.

5.  Click **Update**.