Configure related party configurations

---
title: Configure related party configurations
description: Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-configure-titles-labels.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Retail]
---

# Configure related party configurations

Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.

## Before you begin

Role required: admin

## About this task

Area, regional, or store managers can be given any type of responsibility.

|Name|Default responsibility|
|----|----------------------|
|Store Associate|Location Contributor|
|Store Associate - Fulfiller|Location Agent|
|Store Manager|Location Manager Contributor|
|Store Manager - Fulfiller|Location Manager Fulfiller|
|Area Manager|Location Manager Contributor|
|Area Manager - Fulfiller|Location Manager Fulfiller|
|Regional Manager|Location Manager Contributor|
|Regional Manager - Fulfiller|Location Manager Fulfiller|

You can add, remove, or change the responsibilities associated with your users. ServiceNow recommends that you create a new related party configuration instead of modifying existing configurations.

For more information, see the Organization Core responsibilities table in [Create related party configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/adding-related-party-config-to-case.md).

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Related Party Configuration.**

2.  To create a related party configuration, select **New**.

3.  On the form, fill in the fields.

4.  Select **Submit**.