Manage a store inquiry case from a mobile app

---
title: Manage a store inquiry case from a mobile app
description: Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-fulfill-retail-store-service-case-mobile.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Manage a store inquiry case from a mobile app

Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1.  On the Retail mobile app, select **My Store** > **All cases** from the menu bar.

2.  Select the case.

3.  Select **Actions** > **Close case**

    If the HQ agent requests more information, add more details. If the HQ agent proposes a solution with the resolution, you can accept the solution or reject the solution.

4.  Select **Accept** to close the case.

5.  Select **Reject** to reopen the case.


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-inquiries.md)