Resolve a store inquiry support request from workspace

---
title: Resolve a store inquiry support request from workspace
description: Resolve a store inquiry case with a resolution from your workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-fulfill-retail-store-service-workspace.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Resolve a store inquiry support request from workspace

Resolve a store inquiry case with a resolution from your workspace.

## Before you begin

Role required: sn\_rtl\_stre\_servcs.agent or sn\_rtl\_stre\_servcs.agent\_manager

## Procedure

1.  Navigate to **Lists** > **Retail Store Inquiry Cases** > **All**.

2.  Open your cases by selecting **My Open Cases**.

3.  Selecting **Assign to me** to self-assign a case or then select **Accept** to work on it.

4.  Select **Request Info** to request for more information about the case details.

    The case state changes to Awaiting Info. When a store persona provide more information, the state changes to Open.

5.  Select **Propose Solution** to propose a solution by adding the following resolution details.

    |Fields|Description|
    |------|-----------|
    |**Resolution Code**|Code number of the resolution.|
    |**Resolution notes**|Note about the resolution.|


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-inquiries.md)