Implementation details

concept australia Updated Apr 29, 2026 1 min read rahi-retail-implementation-details.md

The following table captures each screen in the tracking flow and the interaction pattern it uses.

Screen	Description
Plan list	Expanded plan row surfaces HQ cases inline. Serves as the unified entry point for all downstream navigation.
Plan details	Reuses the existing playbook tab view. Displays plan-level configuration and task definitions. No new interaction patterns required.
Track plan	Displays the HQ cases and the state of the cases.
HQ case - details	Store Record Page layout.
HQ case - task list	Closing Case playbook applied at the HQ level. Lists HQ tasks with state. Reuses the BPL (Best Practice Library) playbook interaction model.
Store case	Shows list of store cases under the parent HQ case.
HQ task - details	Shows list of HQ task details.
Store case - details	Shows list of store case details.
Store tasks	Shows list of store tasks with the state.
Store task - details	Shows list of store task details.

Parent Topic:Retail store plans tracking

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---
title: Implementation details
description: The following table captures each screen in the tracking flow and the interaction pattern it uses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-implementation-details.html
release: australia
topic_type: concept
last_updated: "2026-04-29"
reading_time_minutes: 1
breadcrumb: [Retail store plans tracking, Retail store plans, Explore, Retail]
---

# Implementation details

The following table captures each screen in the tracking flow and the interaction pattern it uses.

|Screen|Description|
|------|-----------|
|Plan list|Expanded plan row surfaces HQ cases inline. Serves as the unified entry point for all downstream navigation.|
|Plan details|Reuses the existing playbook tab view. Displays plan-level configuration and task definitions. No new interaction patterns required.|
|Track plan|Displays the HQ cases and the state of the cases.|
|HQ case - details|Store Record Page layout.|
|HQ case - task list|Closing Case playbook applied at the HQ level. Lists HQ tasks with state. Reuses the BPL \(Best Practice Library\) playbook interaction model.|
|Store case|Shows list of store cases under the parent HQ case.|
|HQ task - details|Shows list of HQ task details.|
|Store case - details|Shows list of store case details.|
|Store tasks|Shows list of store tasks with the state.|
|Store task - details|Shows list of store task details.|

**Parent Topic:**[Retail store plans tracking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-explore-store-plans-tracking.md)