Manage customer complaints
concept australia Updated Sep 10, 2026 1 min read rahi-retail-manage-customer-complaints.md
Manage customer complaints by creating and assigning them to HQ persona.
For more information on customer complaints, see
- Create and assign a retail customer complaint case in workspace
- Track a customer complaint case in workspace
- Close a customer complaint case in workspace
- Customer complaint case
.
- Create and assign a retail customer complaint case in workspace
Create and assign a retail customer complain case in Workspace on behalf of a customer. - Track a customer complaint case in workspace
Track the status of a retail customer complaint case in Workspace. - Close a customer complaint case in workspace
Provide a resolution and close a customer complaint case in workspace.
33 lines · 2.2 KB
--- title: Manage customer complaints description: Manage customer complaints by creating and assigning them to HQ persona. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-manage-customer-complaints.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Retail] --- # Manage customer complaints Manage customer complaints by creating and assigning them to HQ persona. For more information on customer complaints, see - [Create and assign a retail customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-creating-request-in-workspace.md) - [Track a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-track-a-customer-complaint-case.md) - [Close a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-close-customer-case-workspace.md) - [Customer complaint case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-retail-customer-complaint.md) . - **[Create and assign a retail customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-creating-request-in-workspace.md)** Create and assign a retail customer complain case in Workspace on behalf of a customer. - **[Track a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-track-a-customer-complaint-case.md)** Track the status of a retail customer complaint case in Workspace. - **[Close a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-close-customer-case-workspace.md)** Provide a resolution and close a customer complaint case in workspace.
| title | Manage customer complaints |
| description | Manage customer complaints by creating and assigning them to HQ persona. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-manage-customer-complaints.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Retail |